Frequently Asked Questions
Gift wrapping and packaging
Your veil will come in an elegant handmade gift wrap which is BenedictaVeils gift to you.
Coupons, sales and discounts
All coupons, sales or discounts exclude shipping fees and taxes. One coupon per customer and per order. One offer cannot be combined with other promotions, coupons or discounts.
Shipping and delivery times
We ship worldwide!
Your order will ship between 2-4 business days.
Your order ships from Canada, Quebec, Montreal via CanadaPost, usually using the LightPacketAir method (unless you choose other options). This is the most affordable, the fastest and the most efficient shipping method for our clients, however, it does not provide tracking information. For details about specific delivery times to your country, please visit www.canadapost.ca
Estimated* shipping times:
North America: 5-8 business days
Europe: 6-10 business days
Australia, New Zealand and Oceania: 6-10 business days
* We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
We are sorry but we are unable to accept reservation requests at this moment.
Lost or undelivered packages
On the extremely rare occurence your package gets lost in the mail and isn't delivered within 6 weeks (North America) and 8 weeks (everywhere else) following the notification email you receive when it is shipped, you will be issued a full refund of your purchase, including shipping fees. As the functionning of the post offices is completely beyond our control, please be patient and contact us about an undelivered package ONLY after the six or eight weeks are up.
Whenever possible, please choose a shipping option WITH package tracking when ordering.
We are sorry but we are unable to offer wholesale at the moment.
We recommend handwashing your veil in lukewarm water, using delicate soap and hanging to dry. To return the veil back to its beautiful shape, you may iron it using low to medium temperature settings. Always keep your veil in its protective organza pouch and periodically reflesh the lavender sachet, if desired.